Privacy Policy

Last Updated: June 12, 2025

At Peacekeeper Movers & Packers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our relocation services or interact with our website.

By using our services or website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1. Personal Information:

This includes information that can be used to identify you directly or indirectly. We collect this when you:

• Request a quote.

• Book our services.

• Communicate with us via phone, email, or our website.

• Provide feedback or inquiries.

The types of personal information we may collect include:

• Contact Details: Name, email address, phone number(s), current and new addresses (including property type, floor, access details, etc.).

• Service Details: Information about the items to be moved (e.g., inventory lists, fragile items, special handling requirements), preferred moving dates, and specific service requests (e.g., packing, unpacking, vehicle transport).

• Payment Information: While we process payments for our services, we do not store sensitive payment card details on our servers. All payment transactions are handled securely by trusted third-party payment processors, which are compliant with industry standards.

1.2. Website Usage Data:

When you visit our website (peacekeepermovers.com or its Google Sites equivalent), we may automatically collect certain information about your device and browsing activity. This may include:

• Your IP address.

• Browser type and version.

• Operating system.

• Referring URLs.

• Pages viewed, time spent on pages, and navigation paths.

• Date and time of access.

This data helps us understand website traffic, improve user experience, and analyze trends, but it generally does not identify you personally.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Services: To generate accurate quotes, schedule and execute your relocation services, manage your bookings, and ensure seamless delivery of your belongings.

• Communication: To respond to your inquiries, provide updates about your move, send service-related notifications, and offer customer support.

• Internal Operations: For record keeping, internal analysis, quality control, training, and to improve our services and website functionality.

• Marketing & Promotions (with consent): To send you information about special offers, new services, or other updates that may be of interest to you, but only if you have opted-in to receive such communications. You can opt-out at any time.

• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. How We Share Your Information

We are committed to keeping your personal information confidential. We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, IT support, and data analytics. These providers are obligated to protect your information and are not authorized to use it for any other purpose.

• Operational Partners: To execute your move, we may need to share necessary details (e.g., name, addresses, contact number, service details) with our operational staff, including our trained movers, drivers, and on-ground supervisors.

• Legal Requirements & Safety: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

• Comply with a legal obligation.

• Protect and defend the rights or property of Peacekeeper Movers & Packers.

• Prevent or investigate possible wrongdoing in connection with our services.

• Protect the personal safety of users of our services or the public.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4. Data Security

We implement a variety of administrative, technical, and physical security measures to protect the confidentiality, integrity, and availability of your personal information. These measures are designed to prevent unauthorized access, use, disclosure, alteration, or destruction of your data.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access – You have the right to request copies of your personal data.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below.

7. Children's Privacy

Our services are not intended for use by individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us:

Peacekeeper Movers & Packers

Email: privacy@peacekeepermovers.com

Phone: 77383 32785