Terms & Conditions

Last Updated: June 12, 2025

1. INTRODUCTION & AGREEMENT

These Terms & Conditions govern your use of the relocation, packing, and associated services ("Services") provided by Peacekeeper Movers & Packers. These Terms constitute a binding agreement between you ("Client") and Peacekeeper Movers & Packers. Your acceptance of our quote or booking of our Services signifies your acknowledgment and agreement to these Terms.

2. DEFINITIONS

"Company," "we," "us," "our": Refers to Peacekeeper Movers & Packers.
"Client," "you," "your": Refers to the individual or entity booking or using our Services.
"Services": Refers to relocation, packing, unpacking, loading, unloading, transportation, storage, and any other related services.
"Consignment": Refers to all items entrusted to us by the Client for relocation or storage.
"Quote": Refers to the estimated cost provided by the Company for specific Services.

3. SCOPE OF SERVICES

Peacekeeper Movers & Packers agrees to provide Services as detailed in the accepted Quote, including:

• Pre-Move Survey: Assessment of relocation needs.

• Packing: Professional packing using appropriate materials (if opted for).

• Loading & Unloading: Careful handling of the Consignment.

• Transportation: Safe and timely transport using suitable vehicles.

• Unpacking & Arrangement: At destination (if opted for).

• Specialized Transport: Car and Bike transportation (if opted for).

• Ancillary Services: Dismantling/reassembly, storage, etc. (as explicitly agreed upon).

4. CLIENT OBLIGATIONS

As a Client, you agree to:
a) Provide accurate and complete information regarding the Consignment.
b) Ensure clear and safe access to both pickup and delivery locations, including parking, building access, and elevator availability.
c) Inform us of any restrictive conditions (narrow stairs, no elevator, building regulations) prior to the move.
d) Ensure all appliances (washing machines, refrigerators, ACs) are disconnected, drained, and prepared for transport prior to our team's arrival.
e) Keep all valuables (jewelry, cash, documents, laptops, mobile phones) in your personal possession.
f) Obtain any necessary permits or approvals required for moving in or out of specific premises.
g) Make payments as per the agreed terms in the Quote.
h) Be present at both pickup and delivery locations at the agreed time, or arrange a responsible representative.

5. TRANSIT INSURANCE — IMPORTANT NOTICE

a) Insurance is NOT Included by Default: Transit insurance is NOT automatically included in any Service package — whether the move is local, within the city, inter-city, or interstate. Insurance must be explicitly requested and purchased separately by the Client at the time of booking.

b) No Liability Without Insurance: If the Client chooses not to purchase Transit Insurance, Peacekeeper Movers & Packers shall NOT be held liable for any loss, damage, breakage, or destruction of any item in the Consignment — howsoever caused — during packing, loading, transit, unloading, or placement. This applies equally to local shifts and long-distance interstate relocations.

c) Client's Informed Decision: By proceeding without opting for Transit Insurance, the Client acknowledges and accepts full risk of loss or damage to the Consignment. Peacekeeper Movers & Packers will not entertain any claims for compensation or replacement in the absence of a valid insurance policy.

d) Insurance Option: Clients who wish to protect their Consignment may opt for Transit Insurance at the time of booking. Claims are processed directly with the third-party insurance provider.

e) Strongly Recommended: We strongly recommend all Clients — especially those with high-value, fragile, or irreplaceable items — to opt for Transit Insurance regardless of the distance of the move.

6. WAITING CHARGES — TRUCK & LABOUR

a) Free Waiting Period: Peacekeeper Movers & Packers provides a complimentary waiting period of up to 8 (eight) hours from the scheduled reporting time of our crew and vehicle at the pickup or delivery location.

b) Waiting Charges Applicable After 8 Hours: If the move cannot commence or continue due to any reason attributable to the Client — including delayed access, elevator unavailability, incomplete packing, delayed payment, Client absence, society/building restrictions, or any other Client-side delay — waiting charges will be levied as follows:

• Labour Waiting Charges: ₹1,000 per hour (or part thereof) after the 8-hour free period.

• Vehicle/Truck Waiting Charges: ₹500 per hour (or part thereof) after the 8-hour free period.

c) These charges apply to both origin and destination locations and may be charged for delays at either or both ends.

d) If the delay is caused by factors beyond the Client's reasonable control (building management restrictions, society rules), the same waiting charges apply, as our crew and vehicle remain exclusively engaged for the Client's move.

7. HOME HANDLING CHARGES — CLIENT ABSENCE

a) Client Presence Required: The Client or a responsible authorized representative is expected to be present at both pickup and delivery locations at the time of the move.

b) Client Absence Charge: If the Client is not present and authorizes our team to proceed independently — including accessing, handling, packing, or placing items without supervision — a Home Handling Charge of ₹1,000 (One Thousand Rupees) will be levied per location.

c) No Liability for Unverified Conditions: In the event of Client absence, Peacekeeper Movers & Packers will not be responsible for any claims regarding the condition, placement, or inventory of items, as there is no Client representative to verify the same.

d) Authorization: Proceeding with the move in the Client's absence shall be deemed as implied authorization, and the Client waives any claims arising out of such handling.

8. LIFT / ELEVATOR UNAVAILABILITY CHARGES

a) Lift Dependency: Our standard Service quotation assumes normal elevator/lift access at both origin and destination premises for movement of all goods.

b) Manual Carry Charges: If any item cannot be moved via the lift due to size, malfunction, building restriction, or any other reason, and must be manually carried via staircases, additional Manual Carry Charges will be levied based on:

• Number of items

• Floor level

• Weight and dimensions of the item

c) On-Site Quotation: These charges will be communicated to the Client on-site before the manual carry is undertaken. Proceeding with the manual carry constitutes acceptance of the applicable charges.

d) No Advance Notice: If the Client fails to inform us of lift unavailability prior to the move and our crew arrives to find such conditions, manual carry charges will apply in addition to the agreed Quote.

9. PRICING & PAYMENT

a) The Quote is based on information provided by the Client and our pre-move survey. Any discrepancy in inventory, access conditions, or additional services may result in adjusted charges.
b) Additional charges (waiting, home handling, manual carry, etc.) are payable on-site or at final settlement.
c) All prices are exclusive of GST and applicable taxes unless explicitly stated.
d) Payment methods: bank transfer, UPI, online payment gateway. Cash as per prior agreement.

10. CANCELLATIONS & REFUNDS

a) Cancellation 1 or more days prior: Advance may be refunded minus administrative charges.
b) Cancellation less than 1 day prior: Advance/booking fee may be forfeited.
c) Rescheduling 1 or more days prior: Accommodated without charges, subject to availability.
d) Rescheduling less than 1 day prior: Rescheduling fee may apply.
e) Cancellation by Company: Full refund of payments made for unrendered services.

11. LIABILITY

a) Without Transit Insurance, Peacekeeper Movers & Packers bears NO liability for any damage to the Consignment (refer to Section 5).
b) We are not liable for unavoidable scratching or scuffing to floors, walls, or furniture caused by movement of items in confined spaces.
c) We are not liable for loss or damage arising from the Client's failure to comply with these Terms.

12. PROHIBITED ITEMS

Strictly prohibited from the Consignment:

• Hazardous materials (flammable liquids, explosives, corrosive substances)

• Perishable goods (food, plants)

• Live animals

• Illegal substances or stolen property

• Valuables (cash, jewelry, precious metals, documents, keys, mobile phones, laptops)

• Sensitive or confidential documents

13. CLAIMS & DISPUTES

a) Any claim for loss or damage must be reported immediately upon delivery and noted on the delivery receipt.
b) Detailed written claim with photographic evidence must be submitted within 24 hours of delivery.
c) Disputes not resolved through negotiation may be referred to mediation or arbitration as per Indian law.
d) Jurisdiction: Courts in Mumbai, Maharashtra, India.

14. FORCE MAJEURE

Peacekeeper Movers & Packers shall not be liable for delays caused by events beyond its reasonable control, including acts of God, war, civil unrest, natural disasters, extreme weather, road closures, or government actions.

15. GOVERNING LAW

These Terms shall be governed by the laws of India. Disputes subject to exclusive jurisdiction of courts in Mumbai, Maharashtra.

16. CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time. Continued use of our Services constitutes acceptance of the updated Terms.

CONTACT US

Peacekeeper Movers & Packers
Email: help.peacekeeper@gmail.com
Phone: +91 77383 32785
Website: peacekeepermovers.com